Comments and Feedback

Comments and feedback help us plan our services and improve our performance.

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Complaints Process

As a student, it is anticipated that most minor problems or grievances will be settled quickly by the relevant teacher or course tutor.  In the case of more serious complaints, the formal procedure is as follows:

• Speak or write to the course tutor or programme manager
• If you do not get a satisfactory response, submit your complaint to the Dean of Faculty
• If you are still dissatisfied, speak or write to the Director of Quality Improvement - the direct line telephone number is 0208 268 2960.

If you require help or support in making your views known, you can obtain help and guidance from the Students' Union or Welfare Services.

At each stage you are entitled to:

• A fair and confidential investigation
• A courteous and efficient initial response to your concerns within ten working days.
• A full and reasoned reply where necessary.
• Advice on further steps you may take if necessary.