Key Facts
- Starting
Throughout the year- Location
- Tooting
- Duration
- 2 Years
- Study Mode
- Combination of work and study
- Start Date
- Throughout the year
- Level
- Level 2
- Code
- TBU2133AS
Customer Service Practitioner Apprenticeship - Level 2
The role of a customer service practitioner is to key to the delivery of high quality products and services to the customers of their organisation.
Common elements of the role include:
- Dealing with orders & payments
- Offering advice, guidance and support to customers,
- Sales & after-sales care.
You may be the first point of contact and work in any sector or organisation type.
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Entry Requirements
You must have achieved at least Level 1 in both English & Maths before you start the Apprenticeship. If you have not achieved Level 2 in English & Maths, you will be required to work towards this as part of your Apprenticeship programme. -
Course Content
As part of the course you will learn a number of new skills including:- Delivering high quality customer service
- Communication & body language skills
- Employability skills for future progression opportunities
- Time management & personal organisation
- How to manage difficult situations.
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Progression Next Steps
This standard provides you with a progression into several career paths in both private and public sector roles. As well as ensuring a solid foundation in customer services skills that will underpin your employability prospects. -
Course Structure
You will work for 4 days per week in a customer service role with a local employer. 1 day per week you will attend College to complete additional relevant upskilling training. -
Assessment Details
You will create a log of off-the-job training activities, and sit a final End-Point Assessment interview at the end of the Apprenticeship programme.